Frequently Asked Questions
Z11: While keep pressing together the power button and the reset button (inside the hole at the bottom, need to use a needle), plug in the DC adapter or an USB cable connected to a PC, wait for 10 seconds and then release both buttons. The unit should work again. If not succeed, repeat these actions until the unit resets. If still not succeed, please contact us at (852) 31884492 or This email address is being protected from spambots. You need JavaScript enabled to view it..
Z12 / Z15 / Z16 / ZIR32: Simply press the reset button for 2 seconds.
Battery that has not been used for a long time requires a charging period of 6-8 hours (when not recording) until the red LED turns off.
Please get a car adaptor like this and connect like figure 1, 2.
Insert a good and empty microSD card, power on the unit and if the red LED is on, the unit is needed to be charged. OR
When recording, the red and green LEDs are intermittently flashing.
Generally, the maximum time is around 6 hours when not recording.
When the unit is not recording, the charging indicator turns from flashing red to off. OR
When the unit is recording, only the green LED is flashing. OR
When the unit is connected to a PC, only the green LED is on.
400 charging cycles.
Please use power supply provided by Zetta. Battery is not replaceable.
The battery level may be too low. Please charge it for around 30 minutes until the red or orange LED is on.
** Note also:
Please check if the power supply is out of order.
Please check if the power supply is properly connected to the unit.
Please check if the microSD card is fully inserted into the slot.
Please check if the microSD card is full (when not in circular recording mode).
Please check if the microSD card is normal working.
No card, card is bad, card is full (not in circular recording mode), or battery level is low.
Download the configuration tool from download section and run it.
Download the configuration tool from download section and run it.
When the unit is set to circular recording mode and the card is full, it will delete the earliest file and continue to record.
192 hours for 64GB card when operated by adapter (setting Resolution to the lowest and Frame rate to Low)
The deice will stop recording after 5 more minutes for Z12 / Z15 and 2 more minutes for Z16 / ZIR32, and then it will go to standby again.
Yes, they can be enabled at the same time.
Please unplug the USB cable and try again.
Low battery for a long time (try to charge the unit from time to time).
or
Power supplied to the adapter is not stable (use a clean power supply source).
5 days.
Download the configuration tool from download section and re-sync the time.
Connect the unit to your computer, look for the "ZETTA" directory in one of the removable drives added and then double-clicking on the video file will play.
Card is bad, card is slow (use class 4 or above card), card is not formatted before use or playback device or computer is not powerful.
Use a healthy card, fully charge the battery and format the card before use.
No, we do not. Please return the unit to our office.
